RV Return & Refund Policy
Last updated: July 27, 2026
Southland RV is committed to clearly communicating the terms that apply to RV purchases, deposits, customer-requested options and eligible refunds. Please review this policy before placing a deposit or signing a Purchase Order.
Scope of This Policy
This policy applies to new and pre-owned recreational vehicles purchased from Southland RV, including Airstream travel trailers and touring coaches. It also applies to deposits placed on in-stock inventory, factory orders, special-order inventory and payments made for customer-requested options, upgrades or accessories.
RV Returns and Exchanges
All new and pre-owned RV sales are final. Southland RV does not accept RV returns or exchanges.
There is no return or exchange period. Buyer's remorse, a change of plans or changes in a customer's personal or financial circumstances do not qualify a completed RV purchase for cancellation, return, exchange or refund.
When an RV Sale Becomes Final
An RV sale becomes final and non-cancellable once the Purchase Order has been fully signed by both the customer and Southland RV.
After the Purchase Order has been fully executed, the customer may not cancel the transaction or return or exchange the RV, except where otherwise required by applicable law or expressly stated in a separate written agreement signed by Southland RV.
Deposit Policy
Deposits placed on standard in-stock units, factory orders and special-order inventory are non-refundable upon receipt.
Deposits represent agreed-upon liquidated damages intended to cover administrative expenses, inventory holding costs and lost sales opportunities resulting from Southland RV removing or holding the RV from the available market.
A customer's decision not to proceed with the purchase does not make the deposit refundable, except under the limited circumstances described below.
Limited Deposit Refund Exceptions
A deposit may be refunded under the following circumstances:
Financing Non-Approval
If the deposit was accepted expressly contingent upon financing and Southland RV is unable to obtain financing approval for the purchase, the deposit will be refunded in full.
Dealership Inability to Deliver
If Southland RV is unable to deliver the specific RV identified in the applicable Purchase Order or deposit agreement, the deposit will be refunded in full.
These are limited exceptions to Southland RV's general non-refundable deposit policy. Additional terms contained in a signed Purchase Order, deposit agreement or other written agreement will also apply.
Customer-Requested Options and Accessories
Custom options, upgrades, add-ons and aftermarket accessories must be paid in full before installation.
Payments made for customer-requested options, upgrades, add-ons or aftermarket accessories are non-refundable. These payments remain non-refundable if the customer later cancels, abandons or otherwise chooses not to complete the RV purchase.
Requesting an Eligible Refund
If you believe your deposit qualifies for one of the limited refund exceptions described in this policy, please contact Southland RV as soon as possible.
Please provide the following information with your request:
- Customer's full name
- Phone number and email address
- RV year, make and model
- Stock number, if available
- Purchase Order or deposit information
- Reason for requesting the refund
Submitting a request does not guarantee approval. Southland RV will review the transaction and all applicable written agreements to determine whether the request qualifies for a refund.
Approved Refunds
All approved refunds will be processed within 10 business days following approval.
Approved refunds will be issued to the original method of payment or by company check. The refund method may depend on the original payment method and applicable payment-processing requirements.
Warranty and Post-Delivery Concerns
Mechanical, cosmetic or operational concerns discovered after delivery do not create a general right to return or exchange the RV or receive a refund.
Eligible concerns will be addressed according to the applicable Airstream manufacturer warranty, written dealership warranty, service contract or other rights and remedies provided by law.
This policy does not limit any rights or remedies that cannot legally be waived under applicable federal or state law.
Additional Written Terms
If a signed Purchase Order, deposit agreement, financing agreement or other written agreement contains additional or more specific terms, those written terms will control to the extent permitted by applicable law.
Questions About This Policy?
Customers are encouraged to contact Southland RV with questions about this policy before placing a deposit or signing a Purchase Order.
Contact Southland RV